Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@battan.fr. Returns must be sent to:

BATTAN — Abdul Shukoor Noori
Rue Guillaume Apollinaire, La Tarasque 2, 13500 Martigues, France

Items sent back without first requesting a return will not be accepted.

Return shipping

If your item arrives defective, damaged, or incorrect, contact us immediately — we'll cover return shipping and make it right at no cost to you.

For returns due to change of mind (wrong size, no longer wanted, etc.), return shipping is the customer's responsibility. Once your return is accepted, we'll send instructions on how and where to send your package.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items, such as personal care goods, cannot be returned. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return, and let you know if it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at contact@battan.fr.